Often times customers don’t think about how they act or talk to sales associates or in this case, baristas. Some customers seem to act as if baristas are just robots programmed to make your perfect hand-crafted drink in a matter of seconds. If your drink is taking a little longer than usual or some items on the menu are unavailable because they ran out or it was seasonal, customers go ballistic. Ranging from hovering over the drink station and staring baristas down to straight up yelling, it is shocking how some customers actually act the way they do.
Here are a list of a few ridiculous things customers do that truly annoy baristas.
Ordering the wrong size and throwing a fit, all the while blaming the barista for giving them the size that they ordered.
Example: When customers at Starbucks think the “tall” size is a large, even though the “venti” size is, and complain to the barista while giving them attitude or even yell. If you are confused about the sizing terms, ask the barista taking your order and if you get the wrong size due to your own doing, calmly tell the barista rather than getting mad at them.
When customers expect their drink to be ready as soon as they order it and hover as close as they can over the drink station and constantly question where their drink is at, even when there is a long line of people that were in front of them.
Asking about your drink once, after 5-10 minutes of waiting, is acceptable; asking about your drink every 2 minutes while watching the barista’s every move like a hawk, is not. Unless the barista assigned to making drinks is just standing there doing nothing, they are trying their best to make all the drinks correctly in the order they came in. Some drinks just tend to take longer than others, especially when there are a lot of alterations to it.
Treating baristas as if they are machines rather than human beings.
When baristas ask their customers how they are doing, some customers tend to ignore them and get straight to telling them what they want. They don’t say hi or sometimes even make eye contact at all. Although the barista’s job is taking the customer’s order and making their drinks, they are still a person and deserve to be treated like a human being, rather than some drink making machine.
Throwing a fit when the item they wanted is out of stock or no longer available due to it being seasonal.
I can relate to being frustrated when something I had wanted is out of stock or no longer available for the season, but I never take it out on the barista. The barista isn’t purposely hiding the drink or item you want just to be cruel. Most times when something is out of stock such as the syrups needed or other key ingredients, it is usually due to the recent high demand for the product. Some items tend to be more popular at certain times and the people in charge of inventory hadn’t anticipated the high demand. For products that are seasonal, it is usually controlled by the coffee shop owner or by the corporation. It’s always a shame to see customers who get frustrated with the barista that has no control over it.
Ordering the wrong drink and blaming the barista when you get a different drink than what you had wanted .
There are people out there that confuse certain drinks such as the cappuccino, a hot espresso drink topped with milky foam, and the frappuccino, an icy blended drink. There are also people who don’t specify their drink; for example, ordering the pumpkin spice, which is usually perceived as a latte (an espresso drink), but actually wanting the frappuccino version and not saying that they want the pumpkin spice frappuccino. If you are one of those people, do not get mad at the barista when you don’t get the drink you were expecting. Calmly asking the barista about it and asking for the drink you intended to order will suffice and be much appreciated by your barista, as apposed to giving them attitude and expressing your anger towards them.
Complicated drink orders.
Example: Ordering a medium blended drink with extra ice, extra whip, and in a larger cup may seem like a great idea to save money for you, but it is quite annoying for baristas when your drink is not blending right because there is more ice than what it needs and causes a giant mess. Blended drinks are already a sticky, messy, and time consuming drink to make, try not to make that more complicated.
Last and foremost, when customers go up to the drink station and pick up a drink, read the sticker that states what drink it is and sometimes has a name on it, and walk away with it, but then comes back and asks if it’s their drink.
First off, if you pick up a drink and read the sticker that states what drink it is and it says a completely different drink than what you ordered, it is clearly not yours. Second most coffee shops ask for a name, which they put on the cup. If the name written on the cup is definitely not your name, the drink is not yours. Third, if you can clearly see that the drink is not the one you ordered and has a different name on it, do not walk away with it and then come back to ask the barista if it is yours. If you are not sure, ask the barista before walking away with the drink. This will prevent you wasting another customer’s time and will prevent the barista from having to make another person’s drink again.
Think before you act and please be kind to your baristas!
***The list and examples were comprised from real baristas whom shall remain anonymous***